Yes. If you define my 'organization' as the component that builds the products we sell. As a company, customer interaction is very high, but that is very dependent on the quality of our product.
Almost overwhelmingly, our #1 customer request is new features closely followed by bug fixes. I enjoy talking to customers to help them with problems, but even when I had free reign to contact customers directly, I usually wrapped up conversation pretty quickly and cranked a new build for whatever the issue was.
I have spent plenty of time in customer calls with 4 or 5 other employees twiddling my thumbs, and I don't think the customer benefited much from my presence. Developer time with a customer really needs to be targeted to be valuable.
At least 80% of the time I spend is working on stuff that doesn't need a distraction.
Almost overwhelmingly, our #1 customer request is new features closely followed by bug fixes. I enjoy talking to customers to help them with problems, but even when I had free reign to contact customers directly, I usually wrapped up conversation pretty quickly and cranked a new build for whatever the issue was.
I have spent plenty of time in customer calls with 4 or 5 other employees twiddling my thumbs, and I don't think the customer benefited much from my presence. Developer time with a customer really needs to be targeted to be valuable.
At least 80% of the time I spend is working on stuff that doesn't need a distraction.