I'm sorry, but you were both at fault. The other commenter posted a flamebait provocation and you took the bait and responded by breaking the site guidelines even worse. This is how internet forums destroy themselves, so we really need to be proactive about not doing this.

Of course I also hear your underlying point and understand your frustration. I don't doubt that it's legitimate. But legitimate frustration doesn't make it ok to break the rules like that; on the contrary—legitimate frustrations are common enough, on such a wide range of topics, that this would make the whole site a big flamewar.