I find their software to be as hard to use as any new OS paradigm. Their design differs from their competition, but I don't think it's superior or inferior necessarily.
Repairability and open source software isn't what the lay person cares about, at least not until they break their phones.
Apple's fix to failing software is the same as what any computer service will do for a random customer: reinstall the entire OS, see if that helped, restore the backup you definitely didn't forget to make. Someone deeply knowledgeable can often use tricks to get a broken system to run like normal again, but that's not easy or time efficient to offer as a service.
Apple removed the worst UI to intuit (3D Touch, or "you didn't press the unmarked location hard enough"). After that, I think their software isn't any better or worse than their competition's in terms of usability, unless you have a visual disability; iOS is still king when it comes to the quality of built in accessibility features for those who can't/struggle to see a screen.
Repairability and open source software isn't what the lay person cares about, at least not until they break their phones.
Apple's fix to failing software is the same as what any computer service will do for a random customer: reinstall the entire OS, see if that helped, restore the backup you definitely didn't forget to make. Someone deeply knowledgeable can often use tricks to get a broken system to run like normal again, but that's not easy or time efficient to offer as a service.
Apple removed the worst UI to intuit (3D Touch, or "you didn't press the unmarked location hard enough"). After that, I think their software isn't any better or worse than their competition's in terms of usability, unless you have a visual disability; iOS is still king when it comes to the quality of built in accessibility features for those who can't/struggle to see a screen.