> I stopped going to my local station brand that blares ads non-stop over loudspeakers while pumping.
I worry about the feedback loop here. You stopped going because of the ads, but unless the person making the decisions knows that, then these things don't change. I don't have a solution.
The person just wants to collect a "project successfully executed" score. Nobody else in the organization really cares either, because the organization is way too complex and works to sustain itself rather than the customer or even profits. It's exactly like those pages that bombard you with engagement popups as soon as they load: they only measure increase of engagement, but never the portion of users that close the page instantly.
I don't really care though. Gas quality is the same across brands.
We have a restaurant that only took cash for a long time. Because I usually pay everything with card, I have a card-only wallet and rarely any significant amount of cash on me. There is no ATM in the vicinity (it's in a small suburb).
The second time we didn't go there while passing that place, I dropped them a friendly mail. I must have been not the only one, because now they accept cards.
Sometimes talking to people helps. Though with a franchise there might be no-one on site with the power to "just fix" things. Regarding the gas station: Maybe charge at home instead? :P
I worry about the feedback loop here. You stopped going because of the ads, but unless the person making the decisions knows that, then these things don't change. I don't have a solution.