Having worked as a sysadmin on the other end I can almost guess how his initial request was received.
As many others do they only read part of his request and were dumbfounded by the scale of it. So in their minds he was requesting way too much information and they probably spent days at the water cooler laughing at this guy under wrong pretences.
Eventually someone realized their misinterpretation and proceeded to make the dire mistake of exporting the e-mail headers with a cut off at a hard coded value I'm assuming. Instead of parsing out the headers from the email.
And it wasn't until he pointed this out to them that they started taking him seriously. :D
I'm also a sysadmin who unfortunately found that attitude familiar. Some IT groups really do create these toxic environments where it's common to make fun of the people they serve.
I certainly don't expect IT groups to bend over backward for every request or be polite in the face of real abuse, but the toxic shit that is said at the water cooler is never that. It's literally insulting people's intelligence or taking pleasure in people's pain, especially if it involves exercising their power over users.
Having worked as a sysadmin on the other end I can almost guess how his initial request was received.
As many others do they only read part of his request and were dumbfounded by the scale of it. So in their minds he was requesting way too much information and they probably spent days at the water cooler laughing at this guy under wrong pretences.
Eventually someone realized their misinterpretation and proceeded to make the dire mistake of exporting the e-mail headers with a cut off at a hard coded value I'm assuming. Instead of parsing out the headers from the email.
And it wasn't until he pointed this out to them that they started taking him seriously. :D