>"The problem lies in the fact that there's no one single definition of who "the customer" is ..."
From the post that we are commenting on here:
>"... show that company executives, including former CEO Jeff Bezos, knowingly made changes to the e-commerce platform that boosted profits while harming consumers and sellers, and making the site less usable."
It's pretty clear who the customer were here. It's literally all the parties that were not Amazon.
Something that "gets cited in meetings" yet not applied in practice pretty much supports it being little more than meme status.
Your quote listed two different distinct groups of people that are both customers of Amazon: consumers and sellers. And there's a third group that isn't listed: the ad companies which are also customers of Amazon. And what's best for one of those groups isn't necessarily what is best for the other group.
If the head of the fish is violating it, especially consistently, it's not a "culture". It's a tool to mislead people. The "use available tools to mislead people" is the culture.
(I'm not at all claiming this is unique to Amazon. But it uh. Does seem to be the case there. Like most large companies.)
And while I gave insight as to what it's actually like working with teams at Amazon, you've spouted speculation based on no experience or knowledge and now it sounds like you have nothing valuable to add to this discussion. /shrug
From the post that we are commenting on here:
>"... show that company executives, including former CEO Jeff Bezos, knowingly made changes to the e-commerce platform that boosted profits while harming consumers and sellers, and making the site less usable."
It's pretty clear who the customer were here. It's literally all the parties that were not Amazon.
Something that "gets cited in meetings" yet not applied in practice pretty much supports it being little more than meme status.