It’s great to see the FTC is looking into this. Every time I’ve had to deal with Adobe subscriptions it always feels like they put you through some maze which usually ends in being forced to pay a cancellation fee or losing in some other way. I recently lost 160 asset tokens I had saved up in Adobe Stock after canceling my subscription. I’m sure it mentions this in the fine print somewhere but the only reason I had saved that many tokens up was because I couldn’t cancel without paying the fee. So they trapped me, took my money and then took back the tokens I only paid for because they locked me in with a cancellation fee in the first place. At the very least I should be able to keep the asset tokens. The whole thing seemed absolutely ridiculous to me.
There is only a cancellation fee if you buy an annual subscription, paid monthly, and then you don't pay for the 12 months you committed to. For people who don't want to buy a year at a time there is a monthly plan that is more expensive since you are no longer buying in bulk.
