Check the manual - help, and if that fails, ask a more tech-savvy friend. As a Computer Scientist, I get asked all the time, but any computer-savvy friend will do really.

With the exception of disruptions of service, 99% of such problems are on the client side.

Come to think of it, one reason is that most software companies don't provide call centers and tech support in my country/language anyway (with a few exceptions, like MS, Adobe and of course the enterprisey stuff), and calling abroad would incur some major costs, especially if you are put in waiting. So, we learned not to rely on technical support at all.