Hi. I wrote part of this flow for SAS on the original mobile app years ago. I am so sorry.
We had to do it because the underlying backend is Spanish and the APIs are insane. Behind our JSON-wrapper is an adapter to translates it into teletype friendly format … spaces, new lines and tabs makes it look like a ticket you’d get from a travel agency in the 1970s.
This format is also the reason why your name is truncated on your ticket (or so I was told). IT in the airline industry is insane and many systems are many decades old at this point.
A bit surprised you have trouble with APIS though.
We had to do it because the underlying backend is Spanish and the APIs are insane. Behind our JSON-wrapper is an adapter to translates it into teletype friendly format … spaces, new lines and tabs makes it look like a ticket you’d get from a travel agency in the 1970s.
This format is also the reason why your name is truncated on your ticket (or so I was told). IT in the airline industry is insane and many systems are many decades old at this point.
A bit surprised you have trouble with APIS though.