The main issue I see is that we are discussing in HN complex subjects like sending spaceships, AI, chip making, and arguing about something that if not fixed is because of bureaucracy first. For example, don't you think that the issue with the woman in the article could be easily solved with the UK resources put in health? I understand that probably you cannot solve 100% of cases but it is aberrant that the issue is not solved when perfectly can be.
It’s small enough of an edge case (and having it broken probably usually saves them money because some won’t be able to fight it) that fixing it hasn’t been prioritized by management, and the system to stop payments saves them enough money from fraud they aren’t getting rid of it.
Frustrating, but I’m sure we’ve all been there in some form as software engineers.
The article is attempting to publicly shame them enough that they fix it, which might work. Most organizations are allergic to bad press.
