Take the last link, for example, United Airlines scores low in customer satisfaction yet people still fly with them. Facebook might be hated yet people still use it.
Most people either too lazy or too cheap to boycott businesses they don’t like. And that’s assuming they even have a choice, because often there really isn’t much of an alternative to choose from.
That’s exactly my point. They don’t have to, yet they do.
Hence why you’re wrong in claiming that people are principled enough to boycott businesses at a scale that makes any difference to that business.
You claim that badly behaved businesses would just lose the custom and yet all the evidence out there proves that just doesn’t happen. Or at least not to the extent that amounts to anything more than a rounding error on their books.
I had said that, “Consumers catch on to dishonest business practices and want [to] choose new market options if/when they become available”.
So you agree then?
And ya know what, I think that’s BS: you definitely have a choice and if you think you can’t follow through you’re weak. You definitely don’t need to use facebook for anything and you don’t need to fly either. It’s a choice, mate, and if you don’t think you have a choice you’re weak.
Normally I’d be fine to agree to disagree, but you only have to look at the last 100 years of consumer habits to see exactly what I’m talking about. This isn’t something that’s nuanced. It’s clear as plain as day.
I beg to differ.
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