Add another layer of AI on top of RPA and the mess will be harder to or impossible to ever untangle. If it works with high accuracy it will still be a great thing but a complete blackbox and expensive one to maintain too.
I suspect they’ll co-exist, but I don’t think full replacement is likely in many cases. Existing RPA products will continue to exist if for no other reason that they’re already deeply embedded in many environments. Over time, those same products will just get easier to use.
One of the core features of RPA products is centralized visibility and management of the lifecycle of automations. This will remain even if the entire interaction layer changes.
Something like the OS-Copilot layer lowers the barrier to entry though and I could easily see there being multiple choices for orgs looking to do this kind of automation in the future, and this is where I see the opportunity for disruption.
Most likely the RPA products will add all of the necessary buzzwords to keep people in buying roles interested and more likely to keep renewing.
