Actually, the Adobe Creative Suite Cleaner Tool can be downloaded from adobe.com:

http://www.adobe.com/support/contact/cscleanertool.html

From the page:

"The Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Suite 6, Adobe Creative Cloud, Adobe Creative Suite 5 - 5.5, Adobe Creative Suite 4, and Adobe Creative Suite 3 software. The tool can clean up install records for any pre-release (beta) installations of these Creative Suite products. The Adobe Creative Suite Cleaner Tool is designed to not interfere with existing installations of previous versions of Adobe Creative Suite products; it does, however, allow you to remove them as well, if you so choose to."

Yeah, that tool worked just fine when I had to use it. So the Adobe person you asked did not know his stuff.