I don't think this could have been handled privately without lawyers. It was clear that Miso did not want to hand over the $10k when asked nicely. This reminds me of the scalding coffee from McDonalds. The woman tried to handle the matter privately, and McDonalds would probably only had to pay a few thousand in medical bills had the fessed up early, but instead they took it to higher courts and got slapped in the face with a million dollar bill.
The only reason Miso paid up so quickly is that they're hoping the $10k will keep people from grabbing more pitchforks.
If you look at other examples of bad company PR, you'll see that companies tend to react fast when then smell a shit storm coming their way... it has nothing to do with poor communication.
The only reason Miso paid up so quickly is that they're hoping the $10k will keep people from grabbing more pitchforks.
If you look at other examples of bad company PR, you'll see that companies tend to react fast when then smell a shit storm coming their way... it has nothing to do with poor communication.