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Klarna used the OpenAI Assistants API to automate the work of ~7000 support agents.



I believe you have one zero too much over there

https://www.klarna.com/international/press/klarna-ai-assista...


Oops, thanks!


...which is not necessarily evidence that Klarna has obtained value from OpenAI Assistants API. It's quite possible (likely, even) that this has effectively been a complete removal of support.

I haven't used Klarna, but a few other products I've used are unsupported now because human support were replaced with AI "support" that is completely useless.




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