KLM is an airline.

Getting tickets for a flight on any airline uses a booking system.

https://en.wikipedia.org/wiki/Global_distribution_system (optional) vs

https://en.wikipedia.org/wiki/Airline_reservations_system (required)

It’s not the same. The booking systems you are referring to are based on paying cash and have all of the airlines inventory available.

Delta offers two types of inventory - regular inventory and “award” inventory. Award inventory is only available to alliance partners, is very limited and you can only pay with points.

You can’t even buy the flight at that price with Delta Skymiles.

For instance, I can’t pay cash even if I wanted to and get a discounted price for the flight in question via KLM. I have to use points. Those prices aren’t available via online booking systems.

> The booking systems you are referring to are based on paying cash and have all of the airlines inventory available.

Every ticket goes through a booking system. Not every ticked goes through an online booking system.

> I can’t pay cash …

Again I agree, you don’t have the option. That doesn’t mean nobody can get discounts. KLM also offers a military discount etc.

Or just look at their fees, a classic case of price discrimination:

  Cancel a ticket through the online refund request form USD 30
  Change or cancel your ticket via phone reservations free
  Change a ticket via an airport ticket office USD 25

https://www.klm.com/information/legal/fees-paid-options

The airline industry charges people setting next to each other wildly different rates.

PS: Jumping through airline miles points is worth X$ to you, they aren’t worth X$ to everyone.