I've long thought that there should a be a penalty when a business fails to deal in good faith. When a business fails to respond to a customer complaint, or responds in a way which is disingenuous, or automated, or does not take the time to actually understand and respond appropriately, there should be a cause of action.
In other words, the customer should be able to sue for bad faith dealing. The law should recognize that forcing a customer to fight to resolve a legitimate issue causes the customer harm, and the customer is entitled to collect damages over and above any other damages they have sustained (in this case, over and above the $277).
One or more class action lawsuits would help straighten this company out.
In other words, the customer should be able to sue for bad faith dealing. The law should recognize that forcing a customer to fight to resolve a legitimate issue causes the customer harm, and the customer is entitled to collect damages over and above any other damages they have sustained (in this case, over and above the $277).
One or more class action lawsuits would help straighten this company out.
This one was a good start: https://www.npr.org/2022/12/06/1140998674/hertz-false-accusa...
The next step is for company executives to face personal liability for failing to deal with these issues.