My large company just launched a project to encourage previous employees to come back and apply to jobs again.

Business decided it would be mobile only, web support is 2 years away at least.

There's been a lot of issues because, A, nobody wants to install their previous employeer's spyware app, B, nobody wants to do job applications on a tiny screen, and C, a lot of the step up authentication requires the web browser, but is explicitly disabled for these folks meaning lots of them can't complete login.

It's completely bonkers.

The worst part of it all is the mobile app requires authentication for everything, including resolving tracking links and shortened urls. These people HAVE to go to the webpage to sign up and get the mobile app, but then can never visit the webpage again.