A problem I had with CityMapper is that at the time I last used it, it used the distance units of the city you’re in, with no ability to change it. For example, if you’re in New York, the distances will be in feet, and feet only.
Since I already know the public transport of my my own city and that I reach out for CityMapper when I’m travelling, it’s a jarring omission. I was incredulous enough to check with support, and sure enough they confirmed as of last year at least it is indeed the case that the units cannot be changed.
That's a pretty big oversight on their part. But when I'm in a tight spot (like train service is ending late at night) I've had CityMapper save my ass a few times when Google was showing me inaccurate information. This has mostly been in NYC and London.
Since I already know the public transport of my my own city and that I reach out for CityMapper when I’m travelling, it’s a jarring omission. I was incredulous enough to check with support, and sure enough they confirmed as of last year at least it is indeed the case that the units cannot be changed.