In some rare cases there's a direct feedback button in the product itself. Then usually you don't get the response, but at least your remarks are read by someone. Or at least that's the impression I get.
As a positive example - check out the new commit view page in GitHub which they are currently rolling out. There's a Feedback button which goes to a *public* discussion page with voting and comments. One can tell they are really into listening the feedback. And that's something. At least one of the miracles for free.
In some rare cases there's a direct feedback button in the product itself. Then usually you don't get the response, but at least your remarks are read by someone. Or at least that's the impression I get.
As a positive example - check out the new commit view page in GitHub which they are currently rolling out. There's a Feedback button which goes to a *public* discussion page with voting and comments. One can tell they are really into listening the feedback. And that's something. At least one of the miracles for free.