To be frank, after reading your reply I'm still not 100% sure what the policy is. What are the situations where there are 30 days of notice? How does that interact with hourly billing? If I'm a week through the second month and cancel, does that mean I get charged 2 months 1 week plus the setup fee in total?
I'm a big fan of Hetzner and have used it off and on for ten years now, including auction, dedicated and cloud. I've had very few complaints over the years. But I stand by my post above - the information on your site is not clear and contradictory, and really needs to be cleaned up.
We are currently in the process of updating our billing system. A big part of that process is already done, but there are still some changes to come. That is why we have not yet updated our terms and conditions. The new policies are more generous to the customers, and for the most part allow to cancel most products on an hourly basis, including dedicated servers like the GEX130. --Katie
I'm a big fan of Hetzner and have used it off and on for ten years now, including auction, dedicated and cloud. I've had very few complaints over the years. But I stand by my post above - the information on your site is not clear and contradictory, and really needs to be cleaned up.