> Because those same humans have made it so that they cannot be reached, do not have to care about your problems, and do not have to ever deal with any level of accountability for the real human distress they have caused by building systems in a way that permits a user to be locked out without recourse.
As a former Googler: no, it's because Google policy forbids employees from helping others, if it's not going through proper customer support channels. For privacy and privacy liability reasons. Yeah, it sucks when a friend asks you to look into something and the only thing you can do without risk getting fired is saying "talk to customer support."
>> Because those same humans have made it so that they cannot be reached, do not have to care about your problems, and do not have to ever deal with any level of accountability for the real human distress they have caused by building systems in a way that permits a user to be locked out without recourse.
> As a former Googler: no, it's because Google policy forbids employees from helping others
Thanks for confirming GP's point - Google makes it so the people that actually make stuff that's customer facing never have to face the customer when their half-baked Silicon Valley Syndrome ideas blow up in the customer's face because not everyone understands everything about every technology they use.
There is one exception to the "no helping" rule - if the person needing help has somewhere over 1 million followers or company has a revenue in the hundreds of millions then it's all hands on deck to help the influencer.
As a former Googler: no, it's because Google policy forbids employees from helping others, if it's not going through proper customer support channels. For privacy and privacy liability reasons. Yeah, it sucks when a friend asks you to look into something and the only thing you can do without risk getting fired is saying "talk to customer support."