This kind of reply is why I can’t be bothered to report bugs anymore in general - between you and the people who know how to solve the problem there are five layers of bureaucrats who want to waste your time by bouncing the ball back into your court and asking for completely irrelevant details.
I think of them in terms of the adapter pattern. It would be great if I could talk directly to the SME on the other end of my problem, but the interface I'm going through is the interface for everything so the first layer you hit is the facade with a bunch of adapters that don't know much about the implementation behind the interfaces they're trying to get your message to.
