I have been a Bench customer for eight years. I have simple books, and the service was perfect at the time. Over the last three years, the turnover was bananas - and for the last three years, the year-end financials kept taking longer and longer to complete. This year, it was to the point I was going to leave. They offered a discount and a chance to adjust. They did much better, until this month when the announcement came that you had to sign a year contract and choose within TWO WEEKS to avoid another price hike and FORCED year. That, or leave. I was shocked when I asked if I could at least have my year-end done, as this was happening right at the end of the year. Straight up, the answer was no. You have to have a subscription for the year to get that. I was going to stay the coming year solely because of the timing to move and set up elsewhere, but now, I see this was simply in the cards. They wanted to see if things could be salvaged by how many annuals they got - clearly, there weren't enough. What is MORE of a slap in the face is the AUDACITY to - IN YOUR TERMINATION EMAIL - HAVE AN AFFILIATE RECOMMENDATION TO ANOTHER SERVICE - ARE YOU INSANE???? Do they think we are COMPLETE MORONS??? I smell a lawsuit brewing, not from me but from larger companies. Some things are COMPLETELY rotten here.