I was happy to use booking.com for that reason for many years. When there was a issue booking would fix and discuss it for me. 7 years ago.
I've had 2 interactions with booking in the last year and both went horrible. One booking literally broke several booking rules, and asked for a lot more money after already paying $300 a night. And still I had to make a drama to get my right and the hotel is still online without anything. They lost $15 and I lost hours of painfully calling around.
I bought a camper that year and haven't used anything but the hotel site itself ever since.
I've had 2 interactions with booking in the last year and both went horrible. One booking literally broke several booking rules, and asked for a lot more money after already paying $300 a night. And still I had to make a drama to get my right and the hotel is still online without anything. They lost $15 and I lost hours of painfully calling around.
I bought a camper that year and haven't used anything but the hotel site itself ever since.