I knew someone who worked for their support a few years ago and loved his job and his team and colleagues. I wonder if they had some huge layoffs/offshoring?
I honestly don't know. I spent much money with Booking until I needed help again last year, just to notice that they nether have the resources nor the interest to actually help.
In the past (many years ago) one booking call would usually solve all my issues, even finding translators and discussing with the hotel owners until issues have been solved.
Now they just want to upsell insurances, and send me constant coupons for things I don't want or need.
They are also very annoying with trying to get me back. One accidental click can easily result in 3 or more emails. I really don't get why they didn't try to keep me instead of trying to get me back afterwards.
