When you started this, did you target a specific area that needed your skillsets or knowledge or did you research and find an area that needed better software ?
I needed the software for myself so I ended up developing it. Turns out a lot of other people wanted it too :)
I have been very clear with the community from the beginning that this is software that I develop first and foremost for myself - new features and bug fixes get prioritized largely according to this.
Additionally, support is not offered as part of the commercial use license and is largely community-driven. Nevertheless, I still spend many hours a week helping out both personal use and commercial use users.