I'm fairly sure the customer support agents I've been talking to recently were using an LLM to draft their emails. No idea if they were supposed to be doing so or not, but the style of sentences in their emails…
And I'm seeing GenAI images on packaging, and in advertising.
AI is definitely having more than "zero impact", even if AI has gone from being a signal saying "we're futuristic" (when it was expensive, even though it was worse) to "we cut every cost we can" (now it's cheap).
I'm fairly sure the customer support agents I've been talking to recently were using an LLM to draft their emails. No idea if they were supposed to be doing so or not, but the style of sentences in their emails…
And I'm seeing GenAI images on packaging, and in advertising.
AI is definitely having more than "zero impact", even if AI has gone from being a signal saying "we're futuristic" (when it was expensive, even though it was worse) to "we cut every cost we can" (now it's cheap).