Then why do people keep using it? It seems like a pretty transactional relationship to me. If drivers aren't getting paid as much as they wanted, they should find another job with a higher price. If passengers are paying more than they wanted, then they should find another way to call a taxi with a lower price.
> they should find another way to call a taxi with a lower price.
like what? Uber's business plan was always about eliminating competition. The company successfully did so by undercutting prices, only to jack them up when they had the market to themselves. There is no Free Market Fairy way to fix that.
> The passenger can't scam the driver.
Progress! Uber scams both passenger and driver. Hooray for Free Markets™!