What's up with their recent change in behavior? Craig's public statements are basically, "Hey, I'm just a customer service guy; talk to the CEO." And as far as I've seen, the CEO has stayed quiet.
If they're worried about losing relevancy to innovators, why not try innovating rather than legal maneuvering?
The best way to play a game of chicken is to publicly tear the steering wheel out of the car. Craig is acting similarly, pretending there is nothing he can do, so you won't complain to him.
If they're worried about losing relevancy to innovators, why not try innovating rather than legal maneuvering?