On a side note, McMaster.com is the very best online shopping site I've ever visited or used. It's blazing fast (a trick based on pre-fetching that you can observe in all its glory in the developer view of your favourite browser), it's logical, uncluttered - perfect.
This efficiency extends to their customer support ops as well. I ordered the wrong size of a bin, sent a message in their chat saying I wanted to return the bins and get the ### SKU instead, and without any further input from me, there were new bins delivered 2 days later.
They seem to have the assumption that their customers are actually trying to get some shit done.
This 100%. McMaster quietly perfected e-commerce at some point, and because we’re live in a fallen world, nobody decided to follow their lead. If only we could convince McMaster to sell toilet paper and cereal…
