So this is about customer support. Google supports by the customer by a better product but minimal manual support for issues later.
AWS has an organically evolved bad product which has been designed by long line of six page memos but a manual support in case things get too confusing or the customer just need emotional support.
AWS has an organically evolved bad product which has been designed by long line of six page memos but a manual support in case things get too confusing or the customer just need emotional support.