There's an ISP in Australia that markets themselves as their call centre is in Australia, I imagine businesses will do the same with AI - we have real people you can talk to, the market will decide I suppose. Given the current state of AI, there's no way I'd deal with a company where I couldn't talk to a person.
The issue I have with market drivers is that, it is heavily influenced by the politics of a region and how strong is the lobby/influence from the big corps to push for "cost efficient" solutions. And that it can continue, till something really really bad and catastrophic happens, an inflection point of sorts (and is not easily covered up).
