Please don’t. It doesn’t make sense, doesn’t help, doesn’t improve anything and is just waste of money, time, power and people.
Now without crying: I saw multiple, big companies getting rid of NOC and replacing that with on duties in multiple, focused teams. Instead of 12 people sitting 24/7 in group of 4 and doing some basic analysis and steps before calling others - you page correct people in 3-5 minutes, with exact and specific alert.
Incident resolution times went greatly down (2-10x times - depends on company), people don’t have to sit overnight and sleep for most of the time and no stupid actions like service restart taken to slow down incident resolution.
And I’m not liking that some platforms hire 1500 people for job that could be done with 50-100, but in terms of incident response - if you already have teams with separated responsibilities then NOC it’s "legacy"
I'm not convinced that the SWE crowd of HN, particularly the crowd showing up to every thread about AI 'agents' really knows what it takes to run a global network or what a NOC is. I know saying this on here runs the risk of Vint Cerf or someone like that showing up in my replies, but this is seriously getting out of hand now. Every HN thread that isn't about fawning over AI companies is devolving into armchair redditor analysis of topics people know nothing about. This has gotten way worse since the pre-ChatGPT days.
I just mostly over the last few years tune out such responses and try not to engage them. The whole uninformed "Well, if it were me, I would simply not do that" kind of comment style has been pervasive on this site for longer than AI though, IMO.
> Every HN thread that isn't about fawning over AI companies is devolving into armchair redditor analysis of topics people know nothing about.
It took me a very long time to realize that^. I've worked with two NOC at two huge companies, and i know they still exist as teams at those companies. I'm not an SWE, though. And I'm not certain i'd qualify either company as truly "global" except in the loosest sense - as in, one has "American" in the name of the primary subsidiary.
^ i even regularly have used "the comments were people incorrecting each other about <x>", so i knew subconsciously that HN is just a different subset of general internet comments. The issue comes from this site appearing to be moderated, and the group of people that select for commenting here seem like they would be above average at understanding and backing up claims. The "incorrecting" label comes from n-gate, which hasn't been updated since the early '20s, last i checked.
The question is, which is better: 24/7 shift work (so that someone is always at work to respond, with disrupted sleep schedules at regular planned intervals) or 24/7 on-call (with monitoring and alerting that results in random intermittent disruptions to sleep, sometimes for false positives)?
Now without crying: I saw multiple, big companies getting rid of NOC and replacing that with on duties in multiple, focused teams. Instead of 12 people sitting 24/7 in group of 4 and doing some basic analysis and steps before calling others - you page correct people in 3-5 minutes, with exact and specific alert.
Incident resolution times went greatly down (2-10x times - depends on company), people don’t have to sit overnight and sleep for most of the time and no stupid actions like service restart taken to slow down incident resolution.
And I’m not liking that some platforms hire 1500 people for job that could be done with 50-100, but in terms of incident response - if you already have teams with separated responsibilities then NOC it’s "legacy"