This reflection seems very unlikely to be authentic because it is full of superlatives and not a single bad thing (or at least not great) is mentioned. Real organizations made of real humans simply are not like this.
The fact that several commenters know the author personally goes some way to explain why the entire comment section seems to have missed the utterly unbalanced nature of the article.
People come out to defend their bosses a lot on this site, convincing themselves they know the powerful people best, that they’re “friends”. How can someone be so confident that a founder is authentic, when a large part of their job is to make you believe so (regardless of whether they are), and the employee’s own self image push them to believe it too?
I've always heard horror stories about Amazon, but when I speak to most people at, or from Amazon, they have great things to say. Some people are just optimists, too.
The fact that several commenters know the author personally goes some way to explain why the entire comment section seems to have missed the utterly unbalanced nature of the article.