> According to a 2024 report by the software company Salesforce, 62% of these services in Spain are already automated. Today, it’s easier to converse with a machine than with a real person.
Whats adorable is that the author thinks this has anything to do with AI. Shitty AI is an excuse to get rid of customer service. It's a move that most of tech made a long time ago.
How many times BEFORE AI have you heard the lament from someone that "Thank fully I am internet famous, or blew up on social media. because other wise google/etsy/ebay/Facebook would never have fixed their automated decision to pull the rug out from under me"
> The conclusion is clear: society isn’t adapting to the pace of technological advancement.
Uhhh, the change already happened, in the attention economy the only thing that matters is your social clout (credit?).
> packaged foods with more preservatives than ingredients.
Heirloom tomatoes in the grocery store. Avocado year round, Brussel sprouts that dont taste like ass. Whole Foods, and other more 'local' choices.
> According to the expert, the main factor driving this criticism is that the great promise of capitalism — if you work
The problem is that there are lots of people all over the globe who are willing to do MORE for LESS and we are in a global marketplace. Adapt or die.
> The real problem isn’t buying pants that don’t last or traveling in an uncomfortable plane. The real problem is that, with each purchase, we support two of the most polluting industries on the planet.
The author could have done a far better job in highlighting all the waste that goes into a pair of pants. Oil for synthetics, Waste from fabric making and dying. Scraps from the cutting process only to have them thrown away after a year to make another pair. Instead we got a bunch of "feel good" talking points that you can nod along to even if they are misinformed.
Whole Foods used to be the place to go for quality throughout the store. It seems to me that now you can still get plenty of quality, but it's not guaranteed if you just go and grab something off the shelf. Instead, you have to know what's worth buying and what's not.
(I can't back this up with examples, because exactly this phenomenon means that I don't shop at Whole Foods as much. I could be wrong.)
As you point out, speaking to a human rather than AI is no worse than speaking to a human who isn’t empowered to do anything. Certainly ten years ago in the UK, if you called a customer service number and ended up speaking to someone with a thick Indian accent, it was unlikely — through no fault of their own — that they were empowered to do anything to solve your problem.
Whats adorable is that the author thinks this has anything to do with AI. Shitty AI is an excuse to get rid of customer service. It's a move that most of tech made a long time ago.
How many times BEFORE AI have you heard the lament from someone that "Thank fully I am internet famous, or blew up on social media. because other wise google/etsy/ebay/Facebook would never have fixed their automated decision to pull the rug out from under me"
> The conclusion is clear: society isn’t adapting to the pace of technological advancement.
Uhhh, the change already happened, in the attention economy the only thing that matters is your social clout (credit?).
> packaged foods with more preservatives than ingredients.
Heirloom tomatoes in the grocery store. Avocado year round, Brussel sprouts that dont taste like ass. Whole Foods, and other more 'local' choices.
> According to the expert, the main factor driving this criticism is that the great promise of capitalism — if you work
The problem is that there are lots of people all over the globe who are willing to do MORE for LESS and we are in a global marketplace. Adapt or die.
> buy a house
Except you can have all this. Plenty of people do: "buying a house" is very literally the same as it ever was: https://fred.stlouisfed.org/series/RHORUSQ156N
> The real problem isn’t buying pants that don’t last or traveling in an uncomfortable plane. The real problem is that, with each purchase, we support two of the most polluting industries on the planet.
The author could have done a far better job in highlighting all the waste that goes into a pair of pants. Oil for synthetics, Waste from fabric making and dying. Scraps from the cutting process only to have them thrown away after a year to make another pair. Instead we got a bunch of "feel good" talking points that you can nod along to even if they are misinformed.