Online reviews follow an inverted gaussian distribution it seems like, the majority of users never bother, it's either the fans/bots or the angry ones.
Itβs tough to trust ratings when the details tell a different story. Using something like HiFive Star to track and compare reviews across sites helped me get a clearer picture before booking. Made choosing a place less stressful and more reliable.
I looked at this hotel made from containers recently:
https://www.booking.com/hotel/de/tin-inn-montabaur.html
I thought it is an interesting concept. And it has a rating of 8.5 out of 10 on booking.com, which means "Very good".
But then I read through the details and the reviews (sorted by new) and see:
You can hear your neighbors.
You cannot open the windows.
Staff enters the room before your checkout time.
The rooms and the stuff inside the rooms are dirty.
Lots of broken amenities, including the air condition.
For check-in you have to enter your passport-id (where does it end up?).
And on and on an on ...
How is that "Very good"?
What threshold should one assign to book something on booking.com these days? 9.9/10?