In-person work has higher bandwidth and lower latency than remote work, so for certain roles it makes sense you wouldn't want to farm it out to remote workers. The quality of the work can degrade in subtle ways that some people find hard to work with.
Similarly, handing a task to a human versus an LLM probably comes with a context penalty that's hard to reason about upfront. You basically make your best guess at what kind of system prompt an LLM needs to do a task, as well as the ongoing context stream. But these are still relatively static unless you have some complex evaluation pipeline that can improve the context in production very quickly.
So I think human workers will probably be able to find new context much faster when tasks change, at least for the time being. Customer service seems to be the frontline example. Many customer service tasks can be handled by an LLM, but there are probably lots of edge cases at the margins where a human simply outperforms because they can gather context faster. This is my best guess as to why Klarna reversed their decision to go all-in on LLMs earlier this year.
> In-person work has higher bandwidth and lower latency than remote work, so for certain roles it makes sense you wouldn't want to farm it out to remote workers
This is just not true. Specially if your team exists within an organization that works in world wide solutions and interacts with the rest of the world.
Remote can be so much faster and efficient because it's decentralized by nature and it can make everyone's workflows as optimized as possible.
Just because companies push for "onsite" work to justify their downtown real estate doesn't mean it's more productive.
That is like saying concurrent programming is far superior to sequential programming so lets stop doing sequential programming completely. Many tasks are just easier to do in a centralized environment.
In-person work has higher bandwidth and lower latency than remote work, so for certain roles it makes sense you wouldn't want to farm it out to remote workers. The quality of the work can degrade in subtle ways that some people find hard to work with.
Similarly, handing a task to a human versus an LLM probably comes with a context penalty that's hard to reason about upfront. You basically make your best guess at what kind of system prompt an LLM needs to do a task, as well as the ongoing context stream. But these are still relatively static unless you have some complex evaluation pipeline that can improve the context in production very quickly.
So I think human workers will probably be able to find new context much faster when tasks change, at least for the time being. Customer service seems to be the frontline example. Many customer service tasks can be handled by an LLM, but there are probably lots of edge cases at the margins where a human simply outperforms because they can gather context faster. This is my best guess as to why Klarna reversed their decision to go all-in on LLMs earlier this year.