The article argues that AI replaces the workflow that the SAAS implemented with customizable workflows. That is certainly the case for certain types of ad hoc workflows, but isn’t a big part of the value proposition of software based workflows precisely that they’re not ad hoc? A consistent software workflow that replaces errorprone manual work? That harmonizes across departments? AI might help in creating the software that formalizes workflows, but I don’t think it should replace most of them directly.