That's a nice theory. But the reality is that the ignorance and complacency of the average person drives these and other abusive tactics we're treated to in our everyday business and work relationships. Ever read a standard contract for just about anything (employment, cellular service, cable TV, internet access, home mortgage, etc.) Most of the ones I've read, I think "No sane person would sign this." Yet almost everyone does, and it often makes life difficult when you fail to blindly follow along.