On a slightly unrelated point, how do you guys deal with liability issues? If someone inputs data correctly, and then for some reason, your system fails to correctly provide the data to the relevant registry, then I imagine a client might be a little upset, when obviously your terms and conditions limit liability to fees paid.
If I had arranged for a firm to do it, I could take action against them with the knowledge that they have a hefty insurance policy.
I appreciate that in the above scenario is highly likely to arise but wondered if you had given any thought to it? Perhaps the whole process is completely automated so forms are populated using user info (actually I suspect this is highly likely!).
I'm not intending to take anything away from this type of service by the way! On the contrary, I think it's great to bring disruption to traditional firms who charge large amounts for relatively simple documentation.
Your suspicion is correct - pretty much the whole process is automated. Errors are frankly much less likely to occur than if you had a human do it.
But to your point, we deal with liability through self-interest and also regulation. In the unlikely event that something went wrong, it'd be just about as harmful to us as it would be to our customer. So we are strongly incentivized to make things right. But if you don't want to rely on that, we have a bond up with San Mateo county for our document preparation license (which I think you can go after). :)
If I had arranged for a firm to do it, I could take action against them with the knowledge that they have a hefty insurance policy.
I appreciate that in the above scenario is highly likely to arise but wondered if you had given any thought to it? Perhaps the whole process is completely automated so forms are populated using user info (actually I suspect this is highly likely!).
I'm not intending to take anything away from this type of service by the way! On the contrary, I think it's great to bring disruption to traditional firms who charge large amounts for relatively simple documentation.