As a paying customer of 37Signals, I'd hope they actually listen to us. Frankly, the only reason I still use it is because I've invested time into it, and simply don't have time to go back to working with something else that actually has features I need. I end up having to do so much by hand it's annoying.
And not everything I want is a feature. The system is bug-ridden and doesn't work. I mean, how is it possible that you enter information into a form, and the resulting error message doesn't even show. So I email support, and the result is "Oh, well, you need this information." Apparently, if you know just the first name of a contact and don't happen to have the last name, you have to enter something in.
1. Would be nice to actually know that without having to email support.
2. Why not? Seems completely retarded to require something that is unimportant to the grand scheme of things.
So yeah, adding in these simple features would go a long way.
As for some of the bigger features, again, it makes the application difficult to use. Seriously, if those products are the foundation, the poster children of good quality online programming, shit, I'm light years ahead of them.
> Seems completely retarded to require something that is unimportant to the grand scheme of things.
They should have error messages I agree with you, I was just thinking along the lines of new features and I assumed that there existing products at least do what they are supposed to do. I have something similar that I work on (officezilla.com).
> Seriously, if those products are the foundation, the poster children of good quality online programming, shit, I'm light years ahead of them.
They were for a while, but they seem to have gotten lazy about new features now that they are rolling around in piles of money. Good luck catching up with a pay product.
And not everything I want is a feature. The system is bug-ridden and doesn't work. I mean, how is it possible that you enter information into a form, and the resulting error message doesn't even show. So I email support, and the result is "Oh, well, you need this information." Apparently, if you know just the first name of a contact and don't happen to have the last name, you have to enter something in.
1. Would be nice to actually know that without having to email support. 2. Why not? Seems completely retarded to require something that is unimportant to the grand scheme of things.
So yeah, adding in these simple features would go a long way.
As for some of the bigger features, again, it makes the application difficult to use. Seriously, if those products are the foundation, the poster children of good quality online programming, shit, I'm light years ahead of them.