Always understaffed, bad organization (e.g. gates announced late), too small for the number of people it serves, particularly rude staff a lot of whom are on a power trip... I've seriously never had a bad experience that comes close to the average day in Heathrow.
What do you intend to get from the "particularly rude staff"? It's likely there is nothing they can help you with: you get a seat on the flight you paid for, and a voucher for future travel if they can't provide that seat. They have no other obligations and I'm not really sure what people demand.
I'll agree on the gate thing, though. They really want you to sit around in that god damned shopping mall for as long as possible. Get elite status and sit in the lounge. Much better.
Honestly, i prefer they announce the gate let, if only so they don't do what they used to o, and swap it around t the last minute. This is much more consistent, been if it does make ams a little anxious.
One example... many airlines have a one bag policy, in most airports if you have an extra camera bag or small handbag, the staff will politely ask you to put it inside the bigger one or most of the time let you off, in London you can guarantee somebody will shout at you for it. It's not one particular thing, it's the general feel of the airport.
Yes, this is something I notice a lot on frequent flyer forums: people being mad because today they didn't get an exception they usually get. Once you let the rules slide once, people are outraged that you don't let it happen every time.
Well, i believe they are currently building new terminal to replace terminals 1 and 2 its meant to be a very nice building, and from what little o've seen of it i'd agree.
