Yeah, the goal is to have a marketplace where market pressures lead to all competitors being incentivized to behave like T-Mobile does currently. I’m just not sure whether that’s possible.
And I agree, Deutsche Telekom in Germany is awful and incompetent when it comes to customer service. If only their network weren’t so goddamn great … (It feels like a reversal of the situation in the US: Their technology is great and they are very competent at building their infrastructure – but how they treat customers is the exact opposite of that. And when I say technology I mean the network, not the technology they use to interface with customers. Stupid story time: Recently, after changing some notification SMS setting online, I got an e-mail thanking me for my change in contract and telling me that my monthly fee is €50, not the €50 minus €10 online ordering discount I knew I got when I entered into the contract. When calling their support hotline I was told that their system is apparently unable to display individual discounts on any and all communication with the customer except the monthly bill. The support agent also told me that I wasn’t the first person to call him because of that …)
>And I agree, Deutsche Telekom in Germany is awful and incompetent when it comes to customer service. If only their network weren’t so goddamn great … (It feels like a reversal of the situation in the US: Their technology is great and they are very competent at building their infrastructure – but how they treat customers is the exact opposite of that. And when I say technology I mean the network, not the technology they use to interface with customers.
Amusingly, you just described VZW in the United States. Fantastic network, absolutely awful at dealing with their customers.
Did you ever try D2/Vodafone? Not that they are significantly better - after all and as you know they are the other big one - but their prices are more competitive in my opinion and more importantly in my experience their network/infrastructure is far ahead. I'm always surprised by the weak reception some of my friends that actually use t-mobile suffer from - and this is not limited to certain areas, but more of a general impression I got.
And I agree, Deutsche Telekom in Germany is awful and incompetent when it comes to customer service. If only their network weren’t so goddamn great … (It feels like a reversal of the situation in the US: Their technology is great and they are very competent at building their infrastructure – but how they treat customers is the exact opposite of that. And when I say technology I mean the network, not the technology they use to interface with customers. Stupid story time: Recently, after changing some notification SMS setting online, I got an e-mail thanking me for my change in contract and telling me that my monthly fee is €50, not the €50 minus €10 online ordering discount I knew I got when I entered into the contract. When calling their support hotline I was told that their system is apparently unable to display individual discounts on any and all communication with the customer except the monthly bill. The support agent also told me that I wasn’t the first person to call him because of that …)