I think the news here is that this company sent that support email to a user. It's pretty unbelievable. In fact, I'm not sure I do believe that it's real. Would someone really write that?
I have no problem believing the same people who would design a purposefully confusing interface to spam people's contact lists would also abuse their uses through customer service.
I suspect the "support group" is one guy doing it part-time. After a few dozen identical complaints he probably gets mighty jaded, and you see the results.
I'm assuming here the "support group" can't change the main page, and whoever CAN doesn't want to.
Too bad nobody is weevil enough to sign up a few million bogus new users.
