We use Slack at my company (switched to it from Kato) and we're very happy with it.

Were non technical staff able to grok it? I recently went with HipChat over Slack mainly because Slack just seemed too confusing, but now I'm kind of regretting it.

It took me a minute or two to figure out how to change rooms in the Slack Android app (it has menus that slide from the left AND the right).

Nobody I know has found it confusing, it's a mix of technical faculty. I've only used the desktop app.

You mean the website-in-an-app-looking-frame right?

At least the OS X version installs and runs mostly like a regular app. The Windows one requires installation through Chrome.

Yeap, but people like seeing the notifications when they cmd-tab and being able to remove a tab from their browser.

Same. Though, it seems a tad overpriced. It is a very nice platform though

I guess it depends on how it was being used. If your employees came up with a great idea over chat that six month's later lead to a patentable invention, its nice that there is a record of all that information.

> We trust our employees. I don't feel the need to access personal communications between employees.

It's not really a matter of trust.

When a legal discovery request arrives and your company replies 'we don't know what the employees said in that context because it's private' - that's when the problems start.

What do you need that isn't included in the free plan on Slack?

There is trusting your employees and not feeling the need to scan everything they say to each other looking for boogiemen...

and then there is not trusting employees who have access to your conversations to also not feel the need to scan everything you say to people looking for boogiemen.

There is no dissonance here.