That's not how it works. They won't transfer you to a lawyer: those are damned expensive.

In Australia, if you threaten to go to an ombudsman, companies tend to listen. Ombudsman cases are very expensive.

Legal department are not lawyers, and are also usually much much smaller in size than customer support as a whole. Also legal departments are typically fairly terrible at resolving disputes in a reasonable amount of time (before months have passed). Even if your issue is simple or a misunderstanding, if you get transferred to legal, it is no longer simple at that point.

You don't get a lawyer, you get the legal department. Big difference :-)

What limbo? I dont care who am I speaking with. "I am cancelling thank you" + recording is all it takes.