I'm in the Bay Area. I recently switched from a Comcast business circuit down to a residential circuit. The Comcast Loyalty Rep was fierce. Insisting I owed them 60 days notice, even though I was in a month to month contract. Told me he had to have me sign paperwork to cancel that was going to take up to a week to e-mail to me. I put up a fight, insisted on a supervisor, whom conveniently was in a Chicago office for another week.
So what did I do? I called 3 other times in a row, got 3 different people, asked to speak to a supervisor. Each said I would have a call back within 24 - 48 business hours.
I did. They called.
I explained all about the paperwork and supervisor out of town and it was literally all made up. All of it.
EDIT: My better side is resisting not calling out the guy who gave me the hassle by posting his name and e-mail.
EDIT 2: I forgot to mention that the rep tried to tell me that the "Terms Of Service" I signed the contract with wasn't valid anymore because it was to old. I asked well I didn't get any new paperwork to agree to the new Terms Of Service. His reply was that paying my bill every month was agreement enough, I didn't need to be told about changes. Doesn't make any sense.
Out of curiosity why switch back to residential? I've been generally happy with their business service in both MI and FL. Seems like normally you don't have to deal with most of the BS that residential people do.
So what did I do? I called 3 other times in a row, got 3 different people, asked to speak to a supervisor. Each said I would have a call back within 24 - 48 business hours.
I did. They called.
I explained all about the paperwork and supervisor out of town and it was literally all made up. All of it.
EDIT: My better side is resisting not calling out the guy who gave me the hassle by posting his name and e-mail.
EDIT 2: I forgot to mention that the rep tried to tell me that the "Terms Of Service" I signed the contract with wasn't valid anymore because it was to old. I asked well I didn't get any new paperwork to agree to the new Terms Of Service. His reply was that paying my bill every month was agreement enough, I didn't need to be told about changes. Doesn't make any sense.