I certainly agree. I'm only offering practical advice for those who wish to call... | Hacker News

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		bradleyland on July 15, 2014 \| parent \| context \| favorite \| on: Tech Blogger Tries To Cancel Comcast Service, Hila... I certainly agree. I'm only offering practical advice for those who wish to call, however. If you'd rather write a letter, then absolutely do so.

AppSec on July 17, 2014 [–]

There should be only one question from the rep: Is there anything we can do to change your mind? If the customer responds with anything indicating a willingness to discuss rates or packages, then by all means continue. If the customer says: No, I just want to cancel. Then turn it off.

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