Excellent, based on my interactions with them. I've had fiber in KC for just over a year and have had to get online with them a few times for various issues. Never called in, always just done the online chat option.
And as a side note, their installers are top notch. I was scheduled to have mine installed at say 9am. They called at about 830am and tell me that the original installer may not be right on time, so they are sending over a 2nd group to start the process while we wait on the first group. Both groups show up 10 minutes early - hell, they beat me to my house.
They always put on protective boot coverings when they are inside, make sure you understand what's going on, answer any questions, etc. Very professional and a lot more fun to deal with than TimeWarner.
And as a side note, their installers are top notch. I was scheduled to have mine installed at say 9am. They called at about 830am and tell me that the original installer may not be right on time, so they are sending over a 2nd group to start the process while we wait on the first group. Both groups show up 10 minutes early - hell, they beat me to my house. They always put on protective boot coverings when they are inside, make sure you understand what's going on, answer any questions, etc. Very professional and a lot more fun to deal with than TimeWarner.